Refund policy

Refunds 

We kindly request that you review your order before confirming your purchase. It is important to note that all sales are final, we do not offer refunds or exchanges. 

How Do The Item(s) Fit?

You can find information about the fit of our clothes under the description of every product.

Cancel My Order

All sales are final, we do not issue refunds.

Once an order has been confirmed or shipped, it cannot be modified/canceled.

My Package Came in Without a Return Label

If  you’ve received an item that is incorrect, damaged or mislabeled or simply want to return please contact us tenthhx@gmail.com for further assistance.

Please be advised, we do not issue return labels. You can choose the carrier of your choice to make a return or exchange. Keep in mind, you will be responsible for shipping costs and any damages or loss.

Can I Make An Exchange?

No at Tenth Hill we don't do exchanges.

FRAUDULENT CLAIMS 

We uphold a strict zero-tolerance policy regarding fraudulent claims, including chargebacks submitted without valid justification. This policy is in place to protect both our business and our valued customers from potential abuse. 

Consequently, we regret to inform you that your account will be permanently banned from shopping at Tenth Hill. This decision is not made lightly; it reflects our commitment to maintaining a fair and trustworthy shopping environment for all our customers.

If you believe there has been a misunderstanding, we encourage you to reach out to our customer service team within the next 15 days so we can review your case further.

tenthhx@gmail.com