Shipping policy
Package Returned To Original Sender
If your package was returned to us, Please contact us at tenthhx@gmail.com
Possible reasons of return:
- Incorrect Address
- Two or more delivery attempts with no success
- Vacancy
Please note: All return-to-sender packages receive credit at an equal value of the purchase.
If the tracking states that a delivery attempt was made to the address you provided at checkout, we do not re-send packages.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
Order Was Delivered, But I have Not Received it.
If your package states that it has been delivered and you have not yet received it, Please work directly with the carrier for help locating the package or file a lost package claim.
Once your lost package claim has been approved you can email us to receive a replacement or store credit.
tenthhx@gmail.com
I Placed Two Different Orders, Can You Ship Them Together?
We do not combine orders. Each order is shipped separately.
Can I Change My Shipping Address?
Once an order has been confirmed or shipped, it cannot be modified/canceled.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
Lost/Missing Packages
Tenth Hill is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully shipped/delivered to the address you’ve provided at checkout, we are not responsible if the package is stolen/missing. For all lost packages please work directly with the carriers to file a lost package claim first before reaching out to us.
What Countries Do You Ship To?
U.S
When Will My Order Arrive?
Please allow 5-10 business days for processing and verification, and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
Items on Sale
We do not process returns or exchanges on products that are on sale.
I Ordered The Wrong item, Can You Change My Order Before It Ships?
Once an order has been confirmed, it cannot be modified/canceled.
I Placed An Order But I Have Not Received Any Email Confirmation?
If you have not received an email after 1 hour of placing your order, please check your junk mail folder. If you think you entered an incorrect email, please contact us at tenthhx@gmail.com with your order number and last name and we will resend your confirmation email.
I Added A Product To My Cart But Now It Says Sold Out?
All products on our site are sold on a first come, first serve basis. While you were in the process of checking out, another customer may have completed the purchase of the last available item.
FRAUDULENT CLAIMS
We uphold a strict zero-tolerance policy regarding fraudulent claims, including chargebacks submitted without valid justification. This policy is in place to protect both our business and our valued customers from potential abuse.
Consequently, we regret to inform you that your account will be permanently banned from shopping at Tenth Hill. This decision is not made lightly; it reflects our commitment to maintaining a fair and trustworthy shopping environment for all our customers.
If you believe there has been a misunderstanding, we encourage you to reach out to our customer service team within the next 15 days so we can review your case further.
tenthhx@gmail.com